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Terms and Conditions
Krutrim SI Designs Private Limited and its subsidiaries (the ‘Company’, ‘we’ or ‘us’) having its registered office at 8th Floor, Wing C, Prestige RMZ Startech Block C, Industrial Layout, Hosur Road, Koramangala, Bengaluru, Karnataka, 560095, India is the data fiduciary under this Privacy Policy. The company is engaged in the business of developing Artificial Intelligence (AI) based applications and provides a cloud platform that gives access to APIs, high-performance computing resources, secure storage, and a comprehensive suite of related services.
These Terms and Conditions (“Terms”) govern your use of Krutrim Cloud (“Krutrim”, “we”, “us”) website(“Services”). These Terms incorporate, by reference, our Privacy Policy, as well as any other written policies and documentation that we may provide from time to time. You agree to use our Services in compliance with these Terms.
Our Privacy Policy explains how we collect and use personal information which can be accessed here. Your use of our Services in any manner means that you agree to the Terms. Unfortunately, if you do not agree with these Terms, you should not use our Services.
You are strongly advised and requested to keep yourself updated with the terms and conditions and amendments/modifications thereto.
1. Services
Krutrim Cloud provides professional developers and corporate entities with a hosting services platform (hereinafter “the Platform”) that allows them to easily deploy and operate their applications, based on deployment software and additional components (databases, search engines, file systems, …) automatically configured, optimized and updated. The Platform allows its users to train their products/models and services without having to manage the hosting infrastructure and its optimization.
The Platform includes products developed by Krutrim Cloud, as well as products developed and published by open source licensors offered on their own terms through Krutrim Cloud.
2. Eligibility
Our Services are not intended for minors under the age of 13.
You must only use our Services: (i) in a lawful manner and in compliance with all applicable laws; and (ii) in a manner that does not infringe or attempt to infringe, misappropriate or otherwise violate any of our rights or those of any other person or entity (for clarity, “manner” includes, without limitation, the method, purpose and/or means of causing or attempting to cause the Online Services to generate content).
Third-Party Services: Our offerings may include third-party software, open source software or services ("Third-Party Services"). Both Third-Party Services and Third-Party Output are governed by their respective terms, and we disclaim any responsibility for them. If any of our third parties brings an intellectual property infringement claim against you alleging that your usage infringes the third party’s intellectual property rights, you shall (a) defend against such a claim and (b) reimburse for any damages that it suffers as a result of such infringement.
3. Licenses for use
Subject to and in consideration of your full compliance with the Terms, Krutrim Cloud grants to you for the entire term of the Contract and throughout the world the non-exclusive, personal, revocable, non-sublicensable right to use the Platform for the purpose of testing and deploying your applications on the Platform.
Unless otherwise stated and with the exception of software distributed under specific licenses (e.g. open source code under a free license), the source code of the Platform is the sole property of Krutrim Cloud and you have no right to modify, distribute, copy, adapt, reverse engineer, decompile or otherwise attempt to extract it. If reverse engineering is required to enable interoperability of the Platform with another platform, you will seek prior written permission from us requesting APIs, in which you have told us what data you wish to access and the input format accepted by the third-party platform’s APIs.
4. Acceptable Use
You agree that you will use our Services in accordance with the following rules, as well as any other written policies we may provide from time to time and applicable laws. Failure to do so may result in suspension or termination of our services along with reporting of your account to relevant authorities:
Illegal Use: You must use our Services in absolute compliance with applicable laws present and future. If your use of our Services is limited by the laws applicable to you, you are not authorized to use our Services for that purpose.
Harmful Uses: You shall not use or attempt to use our Services to generate harmful content. Such content includes material that may lead to harm or injury to yourself or others, content relating to unethical behavior, or content that may spread misinformation. This policy also bars attempts to use the Services to create content to be fraudulently represented as human-generated. We shall determine in our sole discretion and in accordance with applicable laws when a material/use is Harmful.
Abusive Content: You shall not use or attempt to use our Services to generate hateful or discriminatory content, sexually explicit content, descriptions of graphic violence, or other types of shocking/inappropriate material which is impermissible under applicable laws.
Infringing Rights: You shall not use or attempt to use our Services to infringe or violate the rights of others, including violations of the privacy of others. This includes queries to surface the personal information of individuals, including phone numbers, addresses, and other similar sensitive data. You shall not use any content that you do not have the Intellectual Property Right to use or share in order to use our Services and We shall not be liable for any such infringement alleged or otherwise. We further reserve the right to initiate or support any necessary action, including but not limited to blocking your account, in the event such infringement is detected or reported.
Security: You shall not attempt to engage with our Services in an effort to disable, disrupt, or otherwise subvert the security of our Services. This includes attempts to bypass or disable any content moderation and safety measures implemented within our Services.
Reverse Engineering: You shall not use or attempt to use our Services to reverse engineer, decompile, or otherwise attempt to obtain the underlying models, algorithms, or source code of the Services. You shall not engage in this or any other activities with regard to our Services to build products that may be competitive with our services.
Accuracy: Our Services are rapidly evolving as we constantly improve to make them more accurate, reliable, safe, and beneficial. Given the probabilistic nature of machine learning, the use of our Services may, in some situations, result in Output that does not accurately reflect real people, places, or facts.
Scraping: You may not scrape or attempt to “crawl” or “spider” any page, data, or portion of our Services, either via manual or automated means or buy, sell, or transfer API keys from, to or with a third party.
Please note, the above list is indicative and not exhaustive in nature. A prohibited use shall be determined by the Company in our sole discretion and will be in accordance with applicable laws.
Plugin policies
In addition to the disallowed usages of our models detailed above, we have additional requirements for developers building plugins:
- The plugin manifest must have a clearly stated description that aligns the functionality of the Application Programming Interface (API) exposed to the model.
- Avoid incorporating irrelevant, unnecessary, or misleading terms or instructions in the plugin manifest, descriptions within our website's endpoints, or plugin response messages. This encompasses directives discouraging the use of other plugins or attempting to influence or prescribe model behavior.
- Refrain from using plugins to bypass or disrupt our safety systems.
- Avoid utilizing plugins to automate interactions with real human beings, either by simulating human-like responses or by responding with pre-programmed messages.
Like our other usage policies, we expect our plugin policies to change as we learn more about use and abuse of plugins. The users are strongly advised and requested to keep themselves updated with the terms and conditions and amendments thereto.
Maintenance & Support
7.1 Krutrim Cloud provides remote technical assistance (“Support”) relating to your use of the Platform by email integrated into the Platform or, subject to subscription to a service option giving you access to it, through email id provided on the Platform website. Only the holder of the account opened on the Platform or a person explicitly designated by him/her has the right to use this Support.
7.2 The price of the Support is included in the Platform’s invoicing price for any specific request for advice in the use of the Platform or for any intervention to restore normal use of the Platform. Requests for specific services may be invoiced with the Customer’s express Contract.
7.3 Krutrim Cloud will use its best efforts to respond as quickly as possible to requests sent to Support. However, the Customer acknowledges and agrees that Krutrim Cloud does not provide any guarantee as to the response time and handling of reported incidents.
7.4 A “Critical Incident” is an incident that completely prevents the use of the Platform. A “Major Incident” is deemed to be an incident that substantially degrades or restricts the performance and/or one or more major functionalities of the Platform.
7.5 Customer acknowledges and agrees that in order to correct, prevent or terminate an incident, Krutrim Cloud may access all of Customer’s data and applications and make any changes, deactivations or deletions deemed necessary to resolve the incident. Krutrim Cloud may also perform any updates to the Platform and software on which the proper performance of Customer’s application depends.
7.6 Customer acknowledges that the Platform is provided to Customer as is, and that it is impossible for Krutrim Cloud to guarantee the absence of any anomalies or to promise to correct all anomalies, errors, incidents or other problems that may affect the use of the Platform. Customer also acknowledges that Krutrim Cloud cannot guarantee the proper functioning of the Platform on all computer systems on the market, and that the effective performance of the Platform and its functionalities may depend on factors beyond Krutrim Cloud's control.
Confidentiality & Data Protection
8.1 Each Party acknowledges and agrees that Confidential Information received from the other Party shall only be used for the purposes of the performance of the Contract. The receiving Party shall protect the confidentiality of the disclosing Party’s Confidential Information with at least the same degree of care as it uses to protect its own Confidential Information, but in no event with less than a reasonable degree of care.
8.2 You are required to comply with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“Privacy Rules”).
Termination
9.1 Customer may terminate the Contract at any time without notice by uninstalling the Platform and deleting their user account.
9.2 If you breach any of the Terms, we may immediately terminate or suspend your access to the Platform without notice. Any breach of the Terms will also entitle Krutrim Cloud to seek any legal remedies available to it.
Modification
10.1 Krutrim Cloud may modify the Terms at any time. We will provide notice of such modifications by posting the updated Terms on our website or by other appropriate means. Your continued use of our Services after such modifications shall be deemed acceptance of the modified Terms.
Governing Law
11.1 These Terms shall be governed and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, India.
Contact Information
If you have any questions or concerns regarding these Terms, please contact us at legal@krutrim.com