Terms and Conditions

Last updated: August 28, 2026

Krutrim SI Designs Private Limited and its subsidiaries (the 'Company', 'we' or 'us') having its registered office at 8th Floor, Wing C, Prestige RMZ Startech Block C, Industrial Layout, Hosur Road, Koramangala, Bengaluru, Karnataka, 560095, India is the data fiduciary in respect of Personal Data that it processes for its own purposes, and acts as a Data Processor in respect of Personal Data contained in Customer Data that it processes on behalf of a customer, in accordance with applicable law. The Company operates a full-stack cloud platform providing high-performance computing resources, APIs, secure storage, GPU infrastructure, and a comprehensive suite of AI-ready cloud services.

These Terms and Conditions (“Terms”) govern your use of Krutrim Cloud (“Krutrim”, “we”, “us”) website (“Services”). These Terms incorporate, by reference, our Privacy Policy, as well as any other written policies and documentation that we may provide from time to time. You agree to use our Services in compliance with these Terms.

Our Privacy Policy explains how we collect and use personal information which can be accessed here. Your use of our Services in any manner means that you agree to the Terms. If you are not in agreement with the below mentioned terms and conditions, please refrain from using the Services provided by Krutrim.

The terms and conditions may be updated from time to time. You are strongly advised and requested to keep yourself updated with the terms and conditions and amendments/modifications thereto.

“Personal Data” means personal data or personal information as defined under applicable data protection and privacy laws.

“Security Incident” means an actual or reasonably suspected unauthorised access to, acquisition, disclosure, alteration, loss, destruction or other compromise of Customer Data or the security of the Services.

1. Services

Krutrim Cloud provides professional developers and corporate entities with a full-stack cloud platform (the “Platform”) enabling them to deploy, scale, and operate applications and AI workloads without managing underlying infrastructure.

The Platform encompasses the following:

Core Infrastructure: Compute resources including Virtual Machines, AI Pods, Auto Scaling Groups, Machine Images, and Functions; Storage; Networking; Kubernetes orchestration; and managed Databases.

AI Studio: A model development and deployment environment, including access to hosted and bring-your-own models.

Monitoring: Platform observability via a unified Dashboard.

The Platform includes products developed by Krutrim Cloud as well as third-party and open-source components offered under their respective license terms. Krutrim Cloud automatically configures, optimizes, and maintains the underlying infrastructure, allowing customers to focus on building and scaling their applications and models.

Customer-Provided Models. Nothing in these Terms transfers to Krutrim any right, title or interest in a Customer-provided model, model weights or other Customer-owned materials, except for the limited rights necessary to host, deploy, operate, maintain and support such materials through the Services.

Krutrim Sites. Krutrim Sites is a Service that enables an authenticated Customer to upload and publish static website files through a Krutrim-provided subdomain (a “Hosted Site”). The Customer remains solely responsible for the Customer Content made available through a Hosted Site and for ensuring that such Customer Content, the Hosted Site and its use comply with applicable law, these Terms and the Acceptable Use requirements set out in Section 4.

A Krutrim-provided subdomain is made available to the Customer solely for use with Krutrim Sites during the applicable Service term. No ownership, assignment or transfer of the subdomain or any goodwill associated with it is granted to the Customer. Krutrim may reject, suspend, disable, reclaim or withdraw a subdomain in accordance with Section 7.3 where reasonably necessary to address a security risk, infringement, misuse, violation of these Terms or applicable law, or a material risk to the Services or other users.

2. Eligibility

Our Services are not intended for minors under the age of 13. Verifiable parental consent shall be obtained by minors under the age of 18 and above 13 before using our Services.

You must only use our Services: (i) in a lawful manner and in compliance with all applicable laws; and (ii) in a manner that does not infringe or attempt to infringe, misappropriate or otherwise violate any of our rights or those of any other person or entity (for clarity, “manner” includes, without limitation, the method, purpose and/or means of causing or attempting to cause the Online Services to generate content).

Third-Party Services: Our offerings may include third-party software, open source software or services (“Third-Party Services”). The Customer shall comply with such applicable third-party terms and licence conditions to the extent applicable to the Customer's use of the relevant Third-Party Services. Krutrim shall not be responsible for the acts or omissions of a third-party provider to the extent such acts or omissions are outside Krutrim's reasonable control.

Nothing in this Section shall limit Krutrim's obligations under these Terms in respect of the Services provided by Krutrim.

3. Licenses for Use

Subject to and in consideration of your full compliance with the Terms, Krutrim Cloud grants to you for the entire term of the Contract and throughout the world the non-exclusive, non-transferable, non-sublicensable right to use the Platform for the purpose of accessing, testing, developing, operating, and deploying your applications and workloads on the Platform.

Customer Data and Customer Materials. As between the parties, the Customer retains such right, title and interest as it may have in and to Customer Data and other materials submitted or made available by the Customer through the Services. Except for the limited rights expressly granted to Krutrim under these Terms, no right, title or interest in Customer Data is transferred to Krutrim.

Krutrim may access, use and process Customer Data to the extent reasonably necessary to provide, secure, maintain, support and improve the Services, comply with applicable law, prevent or address security threats, fraud, abuse or misuse, enforce these Terms, and as otherwise expressly permitted under these Terms or authorised by the Customer.

Customer Inputs and Outputs. As between the parties, the Customer retains such rights as it may have in Customer Inputs. Subject to applicable law and any applicable third-party or model-specific terms, Krutrim does not claim ownership of Outputs generated for the Customer solely as a result of the Customer's use of the Services. The Customer is responsible for ensuring that its Customer Inputs and use of Outputs comply with applicable law and applicable third-party or model-specific terms and for reviewing Outputs for accuracy, suitability and legality before use or distribution.

Use of Customer Data. Krutrim shall not use Customer Data containing Personal Data to train or fine-tune a general-purpose artificial intelligence or machine learning model for purposes unrelated to the provision or improvement of the Services, except with the Customer's express authorisation or as otherwise permitted by applicable law.

Nothing in this Section restricts Krutrim from using Service Usage Data, aggregated data, de-identified or anonymised information, or other information that does not identify or reasonably permit identification of the Customer or an individual, for analytics, security, fraud prevention, service improvement, research and development, or development or improvement of Krutrim's products and services.

Unless otherwise stated and with the exception of software distributed under specific licenses (e.g. open source code under a free license), the source code of the Platform is the sole property of Krutrim Cloud and you have no right to modify, distribute, copy, adapt, reverse engineer, decompile or otherwise attempt to extract it. If reverse engineering is required to enable interoperability of the Platform with another platform, you will seek prior written permission from us requesting APIs, in which you have told us what data you wish to access and the input format accepted by the third-party platform's APIs.

For the purposes of this clause:

Customer Inputs. Any prompts, instructions, text, code, files, data and other materials submitted by or on behalf of the Customer to the Services for processing or generation of Output.

Output. Any content, information or other results generated by the Services in response to Customer Inputs.

Service Usage Data. Any technical, operational and usage information generated through the Customer's use of the Services, including resource consumption, usage volumes, configurations, performance information, feature usage, access times, system logs, diagnostics, security information and other telemetry relating to the operation, security, billing, maintenance and performance of the Services, excluding Customer Data and Personal Data contained in Customer Data.

Krutrim may collect, use and retain Service Usage Data for purposes including providing, securing, maintaining, supporting, monitoring, troubleshooting, billing, improving and developing the Services, analytics, research and development, and preventing fraud, abuse or misuse. Krutrim may also use aggregated, de-identified or anonymised Service Usage Data for any lawful purpose, provided that such information does not identify or reasonably permit identification of the Customer or an individual.

4. Acceptable Use

You agree that you will use our Services in accordance with the following rules, as well as any other written policies we may provide from time to time and applicable laws. Failure to do so may result in suspension or termination of our services along with reporting of your account to relevant authorities:

Illegal Use: You must use our Services in absolute compliance with applicable laws present and future. If your use of our Services is limited by the laws applicable to you, you are not authorized to use our Services for that purpose. You shall not use, display, host or share any content that belongs to another person and to which you do not have any right.

Harmful Uses: You shall not use or attempt to use our Services to generate harmful content. Such content includes material that may lead to harm or injury to yourself or others, content relating to unethical behavior, or content that may spread misinformation, impersonates another person, deceives or misleads the addressee about the origin of the content or knowingly and intentionally communicates any information which is patently false or misleading in nature but may be reasonably perceived as fact. This policy also bars attempts to use the Services to create content to be fraudulently represented as human-generated. We shall determine in our sole discretion and in accordance with applicable laws when a material/use is Harmful.

Abusive Content: You shall not use, nor attempt to use, the Services to create, generate, upload, store, transmit, display, distribute, or otherwise make available any content that is hateful, discriminatory, harassing, sexually explicit, obscene, invasive of another person's privacy, harmful to children, depicts graphic violence, or is otherwise unlawful, offensive, harmful, or inappropriate under applicable laws.

Infringing Rights: You shall not use or attempt to use our Services to infringe or violate the rights of others, including violations of the privacy of others. This includes queries to surface the personal information of individuals, including phone numbers, addresses, and other similar sensitive data. You shall not use any content that you do not have the Intellectual Property Right to use or share in order to use our Services and We shall not be liable for any such infringement alleged or otherwise. We further reserve the right to initiate or support any necessary action, including but not limited to blocking your account, in the event such infringement is detected or reported.

Security: You shall not attempt to engage with our Services in an effort to disable, probe, disrupt, or otherwise subvert the security or test the vulnerability of our Services. This includes attempts to bypass or disable any content moderation and safety measures implemented within our Services.

Reverse Engineering: You shall not use or attempt to use our Services to reverse engineer, decompile, or otherwise attempt to obtain the underlying models, algorithms, or source code of the Services. You shall not engage in this or any other activities with regard to our Services to build products that may be competitive with our services.

Accuracy: Our Services are rapidly evolving as we constantly improve to make them more accurate, reliable, safe, and beneficial. Given the probabilistic nature of machine learning, the use of our Services may, in some situations, result in Output that does not accurately reflect real people, places, or facts.

Scraping: You may not scrape or attempt to “crawl” or “spider” any page, data, or portion of our Services, either via manual or automated means or buy, sell, or transfer API keys from, to or with a third party.

Hosted Sites. Where the Services enable the Customer to publish or host content through a Hosted Site, the Customer shall be solely responsible for such content and shall not use, or permit the Hosted Site to be used, for any purpose prohibited under these Terms or applicable law, including phishing, credential harvesting, fraud, malware, impersonation, infringement of third-party rights, unlawful content, or the unauthorised collection or disclosure of Personal Data. The Customer shall also not use, or permit the Hosted Site to be used, to send unsolicited bulk communications originating from or promoting the Hosted Site, or to recreate or republish a Hosted Site that has been suspended or removed for violation of these Terms. Krutrim may take action in respect of a Hosted Site or Customer Content in accordance with Section 7.3 where it reasonably determines that such Hosted Site or Customer Content violates these Terms or applicable law.

Please note, the above list is indicative and not exhaustive in nature. A prohibited use shall be determined by the Company in our sole discretion and will be in accordance with applicable laws.

Like our other usage policies, we expect our plugin policies to change as we learn more about use and abuse of plugins. The users are strongly advised and requested to keep themselves updated with the terms and conditions and amendments thereto.

5. Maintenance & Support

5.1 Krutrim Cloud provides remote technical assistance (“Support”) relating to your use of the Platform by email integrated into the Platform or, subject to subscription to a service option giving you access to it, through email id provided on the Platform website. Only the holder of the account opened on the Platform or a person explicitly designated by him/her has the right to use this Support.

5.2 The price of the Support is included in the Platform's invoicing price for any specific request for advice in the use of the Platform or for any intervention to restore normal use of the Platform. Requests for specific services may be invoiced with the Customer's express Contract.

5.3 Krutrim Cloud will use its best efforts to respond as quickly as possible to requests sent to Support. However, the Customer acknowledges and agrees that Krutrim Cloud does not provide any guarantee as to the response time and handling of reported incidents.

5.4 A “Critical Incident” is an incident that completely prevents the use of the Platform. A “Major Incident” is deemed to be an incident that substantially degrades or restricts the performance and/or one or more major functionalities of the Platform.

5.5 Customer acknowledges and agrees that in order to correct, prevent, or resolve an incident, Krutrim Cloud may access Customer Data and applications solely to the extent necessary to address a Support request, Security Incident or other technical issue affecting the Services. Krutrim shall use reasonable efforts to notify Customer prior to making any deactivations, deletions, or significant changes to Customer's applications or data. In cases of emergency security threats, Krutrim may take immediate action without prior notice, and shall notify Customer as soon as reasonably practicable thereafter. Krutrim Cloud may also perform updates to the Platform or underlying software where such updates are necessary for the proper performance of Customer's applications. Except where immediate action is reasonably necessary to address a security threat, legal requirement or material risk to the Services, Krutrim shall, where reasonably practicable, provide the Customer with prior notice and a reasonable opportunity to address the relevant issue.

In connection with Krutrim Sites, Krutrim may use automated tools and, where reasonably necessary, manual review to inspect or scan Hosted Site content, uploaded files, URLs and associated metadata for security threats, malicious code, fraud, abuse, infringement or violations of these Terms or applicable law. Such inspection does not make Krutrim the publisher, editor, author or endorser of Customer Content and does not create any general obligation on Krutrim to monitor Hosted Sites.

5.6 Customer acknowledges that the Platform is provided to Customer as is, and that it is impossible for Krutrim Cloud to guarantee the absence of any anomalies or to promise to correct all anomalies, errors, incidents or other problems that may affect the use of the Platform. Customer also acknowledge that Krutrim Cloud cannot guarantee the proper functioning of the Platform on all computer systems on the market, and that the effective performance of the Platform and its functionalities may depend on factors beyond Krutrim Cloud's control.

6. Confidentiality & Data Protection

6.1 Each Party acknowledges and agrees that Confidential Information received from the other Party shall only be used for the purposes of the performance of the Contract. The receiving Party shall protect the confidentiality of the disclosing Party's confidential information with at least the same degree of care as it uses to protect its own confidential Information, but in no event with less than a reasonable degree of care.

6.2 Data Protection. Each Party shall comply with applicable data protection and privacy laws, as amended or replaced from time to time, in connection with its processing of Personal Data under the Contract.

Where Krutrim processes Personal Data contained in Customer Data on behalf of the Customer, Krutrim shall process such Personal Data in accordance with the Customer's documented instructions and applicable law.

The Customer shall be responsible for ensuring that it has the necessary rights and lawful basis to provide Customer Data to Krutrim for processing.

Where required under applicable law, the parties shall enter into a Data Processing Addendum (“DPA”) governing such processing. In the event of any conflict between this Section and the DPA in relation to the processing of Customer Data, the DPA shall prevail.

6.3 Security Incidents and Personal Data Breaches. Where Krutrim becomes aware of a Security Incident or Personal Data Breach affecting Customer Data, Krutrim shall notify the Customer without undue delay and provide reasonable information and cooperation to enable the Customer to assess, mitigate and comply with its obligations under applicable law.

6.4 Security. Krutrim shall maintain appropriate technical and organisational measures designed to protect Customer Data against unauthorised access, use, alteration, disclosure, loss or destruction, having regard to the nature of the Services, the type of data processed and applicable law.

6.5 Subprocessors. Krutrim may engage third-party service providers to process Customer Data on its behalf in connection with the Services, provided that such service providers are subject to appropriate contractual confidentiality, security and data protection obligations. Further requirements relating to subprocessors, including any applicable notification or objection mechanism, shall be set out in the DPA.

6.6 International Transfers. Where Customer Data is transferred to, or accessed from, a jurisdiction outside India, Krutrim shall ensure that such transfer or access is undertaken in accordance with applicable data protection laws and any contractual requirements agreed with the Customer.

6.7 Customer Data Return and Deletion. Following expiry or termination of the applicable Services, Krutrim shall, subject to applicable law and any agreed retention period, delete or return Customer Data in accordance with the applicable agreement.

Krutrim may retain limited copies of Customer Data where required by applicable law or reasonably necessary for the establishment, exercise or defence of legal claims, provided that such retained Customer Data remains subject to the confidentiality and security obligations under these Terms.

7. Termination

7.1 Customers may terminate the Contract at any time without notice by uninstalling the Platform and deleting their user account.

7.2 If you breach any of the Terms, we may immediately terminate or suspend your access to the Platform without notice. Any breach of the Terms will also entitle Krutrim Cloud to seek any legal remedies available to it.

7.3 Krutrim reserves the right to suspend, disable, restrict, or terminate access to the Services, including any Hosted Site, hostname or subdomain, and to remove, disable or quarantine Customer Content, without prior notice if;

1. (a)the Customer's use poses a security risk to the Platform or the Services;
2. (b)there is a suspected or actual breach of Section 4 (Acceptable Use);
3. (c)the Customer fails to pay any applicable fees under their relevant Contract;
4. (d)infringement or alleged infringement of third-party rights;
5. (e)a violation of applicable law;
6. (f)fraud, abuse or misuse of the Services; or
7. (g)a material risk to the Services or other users.

Krutrim may, at its sole discretion, provide notice before taking such action, except where immediate action is reasonably necessary to address a security, legal or operational risk.

8. Modification

8.1 Krutrim Cloud may modify the Terms at any time. We will provide reasonable notice of such modifications by posting the updated Terms on our website or by other appropriate means. Your continued use of our Services after such modifications shall be deemed acceptance of the modified Terms.

9. Governing Law

9.1 These Terms shall be governed and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bengaluru, India.

9.2 To the maximum extent permitted by law, Krutrim's total liability for any claims arising out of these Terms shall not exceed the fees paid by the Customer to Krutrim in the 3 months preceding the Claim.

10. Contact Information

If you have any questions or concerns regarding these Terms and the Services please contact us at legal@krutrim.com.